Monthly Archives: March 2011

The Secret Blend for Effective Leadership

Wouldn’t it be great if there was a magic pill for leaders to take to help them become better leaders? This pill would help them show integrity, build a culture of partnership and affirm people’s sense of self-worth by letting … Continue reading

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Why is Excellent Customer Service So Rare?

The business world has undergone a major revolution in the way customers shop, buy, and decide to come back or take their business elsewhere. “In the 1980’s companies began to realize that the balance of power was shifting from sellers … Continue reading

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Are “Nice Customers” Ruining Your Business?

“I’m a nice customer. You all know me. I’m the one who never complains, no matter what kind of service I get. I never kick. I never nag. I never criticize. And I wouldn’t dream of making a scene, as … Continue reading

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