Monthly Archives: January 2011

Ali’s Greatest Lesson

…. “Champ, I speak to audiences all the time. Would you tell me what the greatest lesson you’ve learned from life is, so I can share it with people?” Ali thought a moment, and then said, “It was February 25, … Continue reading

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Leaders Help People Become Their Best

“People are more important than processes. Processes don’t produce, people do. Processes don’t think, feel, or create. People do. Before processes can improve, people must improve.” “A highly productive and profitable organization is like a beautiful symphony. It brings together … Continue reading

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“Trust” is more important than “Like”

In sales and marketing education there has been a lot of research on buyer behavior, and the research indicates that the single most important factor in most people’s buying decision is simply the matter of whether they trust the salesperson … Continue reading

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A Crisis of Trust

“You don’t have to look far to realize that, as a global society, we have a crisis of trust on our hands.” Consider these recent newspaper headlines:  “Employees’ New Motto: Trust No One!” “Companies Urged to Rebuild Trust” “Both Sides … Continue reading

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